In recent years, some innovative healthcare leaders and organizations have developed and implemented formal communication and resolution programs (CRPs) that...
Archive - June 2017
Question:
I’m an internal medicine physician and I’ve just received a letter from a patient’s insurance company. The patient has complained to them about...
Zita M. Bolling, BSN, RN, MS, CPHRM, is a very positive, engaging and personable individual, working in the field of healthcare risk management. She currently...
One of the professional risk manager’s concerns, which challenges many of the intentions of the role, is that no matter how hard you try, no matter what the...