Patient complaints range from minor, easily resolved at the point-of-care, to major, also known by CMS as grievances (CMS, 2016). One thing they all have in...
Author - Karen Wright RN, BSN, ARM, CPHRM
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Authors
- Angela Lucas, MSN, BSN, RN, CCRN-K
- Anne Huben-Kearney, RN, BSN, MPA, CPHRM, CPHQ, CPPS, DFASHRM
- Arlene Luu, RN, BSN, JD, CPHRM
- Barbara McCarthy RN, MPH, CIC, CPHQ, CPHRM, FASHRM
- Benedict Hane
- Chad Follmer, ARM, MBA
- Dan Corcoran
- Dan Groszkruger, JD, MPH, CPHRM, DFASHRM
- Deborah Lessard CPHRM, FASHRM, MS and Leigh Ann Yates, AIC, MBA, CPHRM, DFASHRM
- Deborah Lessard, Esq., RN, JD, MA, BSN, CPHRM, FASHRM
- Denise Shope, RN, MHSA, ARM, CPHRM, DFASHRM and Nancy Connelly, RN, BA, CPHRM, DFASHRM
- Denise Winiarski JD, CPHRM Emily Klatt, JD Amir Kazerouninia, MD, PhD
- Ferdinando L. Mirarchi, DO, FAAEM, FACEP
- Forum Task Force Chair Leigh Ann Yates, AIC, MBA, CPHRM, DFASHRM
- Franchesca J. Charney, RN, MS, CPHRM, CPPS, CPSO, DFASHRM and Guy Whittall-Scherfee, MS
- Heidi Harrison, CPHRM
- Jessica J. Ayd, Esq.; Sherri Hobbs, MSM, MSN, RN, CPHQ; Heather Joyce-Byers, MSJ, BS, RN, CCRN-K, CPHRM; Shannon M. Madden, Esq.
- Joan Porcaro, RN, BSN, MM, CPHRM
- John C. West, JD, MHA, DFASHRM, CPHRM,
- John D. Banja, PhD
- Judy Klein, BS, PA, CPHRM, FASHRM
- Julie Radford, JD, CPHRM
- Karen Garvey, DFASHRM, CPHRM, and CPPS
- Karen Wright RN, BSN, ARM, CPHRM
- Kathleen Shostek, RN ARM FASHRM CPHRM CPPS
- Kenita Hill, MSA, CPHRM, LNHA, LPN
- Larry Veltman, MD, FACOG, CPHRM, DFASHRM
- Leigh Ann Yates and Stephanie Nadasi
- Leigh Ann Yates, MBA, CPHRM, AIC, DFASHRM
- Mackenzie C. Monaco
- Maggie Neustadt, JD CPHRM, FASHRM
- Margaret Curtin, MPA, HCA, CPHRM, DFASHRM
- Mark Dame, MHA, CPHRM, FACHE
- Melanie Osley and Holly Taylor
- Melanie Osley, RN, MBA, CPHRM, CPHQ, CPPS, ARM, DFASHRM
- Melanie Taylor, Esq.
- Melinda Van Niel, BA, MBA and Doug Wojcieszak, MA, MS, BS
- Michael G. Lloyd, MBA, CPCU, ARM, CPHRM
- Monica Cooke BSN, MA, RNC, CPHQ, CPHRM, FASHRM
- Nancy Connelly, RN, BA, CPHRM, DFASHRM
- Nancy Connelly, RN, BA, CPHRM, DFASHRM and Kenita Hill, MSA, CPHRM, LNHA, LPN
- Paula Caballero
- Rhonda DeMeno, RN, MS,MPM, BSHRM, CBIC, CPHRM and Joan Porcaro, RN, BSN, MM, CPHRM
- Rita Barrett-Cosby, CPHRM
- Robin Diamond
- Ryan Solomon, JD
- Sarah B. Roberts, MPH, CHES, CPHQ, CPHRM, ARM, AIS, AINS
- Scripps La Jolla Memorial Quality Team Memorial Quality Team
- Steven D. Weiner and Mario Giannettino
- Sue Boisvert, BSN, MHSA, CPHRM, FASHRM
- Susan Lucot, MSN RN
- Suzanne Natbony
- Tatum O’Sullivan, RN, BSN, MHSA, CPHRM, DFASHRM, CPPS
- Tricia Brooks-Phillips, MSN, RN, CPHRM
- Vallerie H. Propper, JD, MPH
- Vicki J. Missar