Patient complaints range from minor, easily resolved at the point-of-care, to major, also known by CMS as grievances (CMS, 2016). One thing they all have in...
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- Forum Task Force Chair Leigh Ann Yates, AIC, MBA, CPHRM, DFASHRM
- Franchesca J. Charney, RN, MS, CPHRM, CPPS, CPSO, DFASHRM and Guy Whittall-Scherfee, MS
- Heidi Harrison, CPHRM
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- Larry Veltman, MD, FACOG, CPHRM, DFASHRM
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- Leigh Ann Yates, MBA, CPHRM, AIC, DFASHRM
- Mackenzie C. Monaco
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- Nancy Connelly, RN, BA, CPHRM, DFASHRM and Kenita Hill, MSA, CPHRM, LNHA, LPN
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