Patient complaints range from minor, easily resolved at the point-of-care, to major, also known by CMS as grievances (CMS, 2016). One thing they all have in...
Category - Legal & Regulatory
Video production is increasing at an exponential rate. Once mainly the domain of television, video footage can now be seen on websites, tablets, phones and an...
More and more patients are using healthcare reviews and social media such as Healthgrades, Vitals, RateMDs, Yelp, Google + and Facebook to choose healthcare...
Can we use patient to clinician videos to improve quality as well as patient safety at end of life? As medicine has evolved, care has become more expensive. An...
In recent years, some innovative healthcare leaders and organizations have developed and implemented formal communication and resolution programs (CRPs) that...
Question:
I’m an internal medicine physician and I’ve just received a letter from a patient’s insurance company. The patient has complained to them about...
The Centers for Medicare and Medicaid Services (CMS) and the American Health Care Association are currently in a dispute concerning the viability of...
In light of the recent presidential election and the incoming administration’s focus on addressing the Affordable Care Act (ACA), the various segments of the...
Most healthcare professionals working in the hospital setting have a pretty good understanding of what a compliance program entails. When questioned, hospital...
The national opioid crisis is impacting individuals and families across the country, from small towns and wealthy suburbs to big cities. According to the...