Some seem to believe that physicians, although human, are part of some master race – one that soldiers on battling their own disease, death and a cadre of...
Although there are many quotable passages in James Reason’s 2008 book The Human Contribution, this is one of my favorites:
For any organization, the only...
In working with patients, their families and visitors, at some point we all encounter someone who is angry, hostile or frustrated. Conflict is inevitable and...
Most states have Do-Not- Resuscitate laws. However there are different requirements from state to state and not all DNR orders are honored between states. For...
At the start of each new year, I map out what I am going to do for professional growth. Part of that plan, in the realm of risk management, includes plugging...
As electronic health records (EHRs) become the universal form of documenting patient care, also comes the pressures and requirements to maintain the records in...
A fundamental right of modern healthcare is that a patient can refuse medical treatment (1). In most circumstances, this extends to a parent’s right to...
For some health care professionals, big data may still qualify as just another buzzword. But, in other fields, such as marketing, financial analysis and...
Patient complaints range from minor, easily resolved at the point-of-care, to major, also known by CMS as grievances (CMS, 2016). One thing they all have in...
It is often said that bullying behavior has no place in schools or in the work setting. Actually, bullying doesn’t fit in anywhere. There should be no...