Patient complaints range from minor, easily resolved at the point-of-care, to major, also known by CMS as grievances (CMS, 2016). One thing they all have in...
It is often said that bullying behavior has no place in schools or in the work setting. Actually, bullying doesn’t fit in anywhere. There should be no...
According to the Williams Institute, there are approximately 1.4 million transgender adults in the United States or 0.6 percent of the population. This is...
In the past few years, flurries of articles have discussed the vexing issue of fatal medical errors. The problem was first brought to public attention in 1999...
Healthcare risk management is a diverse profession. Our wide range of potential responsibilities results from the varied settings and organizations in which we...
An ordinary day at a physician practice in Birmingham, Alabama suddenly turns dramatic. A patient at the front desk is demanding to see the doctor. When he is...
Video production is increasing at an exponential rate. Once mainly the domain of television, video footage can now be seen on websites, tablets, phones and an...
Maintaining optimal patient safety is an ongoing process requiring frequent repetition of rules and best practices. One mode of communication is posting fliers...
More and more patients are using healthcare reviews and social media such as Healthgrades, Vitals, RateMDs, Yelp, Google + and Facebook to choose healthcare...
Storytelling has been key to learning since the beginning of humankind. Case studies are a form of storytelling that often includes learning objectives...